Terms and Conditions

The general terms and conditions of the Dmitrix online store are drawn up in accordance with the Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2), and the Electronic Communications Act (ZEKom-1).

The Dmitrix Shop online store is operated by a sole proprietor (hereinafter: the provider). Visitors to the website or buyers are kindly requested to read these general terms and conditions carefully before using the online store and making a purchase.

1. Company Details

  • Full company name: Dmitry Surchin, s.p.

  • Registered office: Trg komandanta Staneta 8, 1000, Ljubljana, Slovenia

  • Tax identification number: SI55810390 (Atypical taxable person; we are not liable for VAT under paragraph 1 of Article 94 of the Value Added Tax Act (ZDDV-1))

  • Registration number: 9463704000

  • Email address: info@dmitrix.eu

  • Phone number: +386 51 896 611

  • Customer support: Mon - Fri, from 09:00 to 18:00

2. Accessibility of information

The provider undertakes to always provide the buyer with the following information:

  • Company identity and contact details.

  • Essential characteristics of the goods, including a precise description of the condition (for used and refurbished devices).

  • The final price of the goods, including all taxes and duties.

  • Terms and costs of delivery of goods.

  • Payment terms and method of fulfillment.

  • The right to withdraw from the contract and the conditions for its exercise.

  • Information on the warranty and the complaint resolution procedure.

3. Prices and devices (New and used)

All prices in the online store are listed in euros (€). Prices are valid at the moment the order is placed and have no predetermined validity.

Specifics of used and refurbished devices: Our offer includes both new and used smartphones, laptops, and tablets. For every used or refurbished product, the condition grade is clearly stated (e.g., Excellent, Very Good, Good). Photos of used devices may be illustrative; however, the provider guarantees that the device is technically flawless and matches the stated condition description.

4. Payment methods

We offer the following payment methods in our online store:

  • Payment by pro forma invoice (UPN payment order): To the company bank account via mobile banking or a payment slip.

  • Payment by payment cards: (Visa, Mastercard) via a secure online interface.

  • Cash on delivery: Payment to the delivery service upon receipt of the package (cash or card).

5. Delivery

The provider will deliver the goods within the agreed timeframe. Our contractual partner for parcel delivery is [Name of delivery service, e.g., Pošta Slovenije / GLS]. The delivery cost is calculated at the completion of the order. Shipping is free for orders over €50.

6. Right to withdraw from the contract (Returns)

The consumer has the right to notify the provider (via email at info@dmitrix.eu) within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for their decision.

The consumer must return the goods undamaged, in unchanged quantity, and in the original packaging, unless the goods are destroyed, damaged, lost, or their quantity has decreased without the consumer being at fault. The only cost incurred by the consumer regarding withdrawal from the contract is the direct cost of returning the goods (shipping). The provider shall refund the payment no later than 14 days after receiving notice of withdrawal and receiving the returned goods.

7. Warranty

All new devices are covered by the manufacturer's warranty, as stated on the warranty card. For all used and refurbished devices, the provider offers a 12-month warranty on faultless operation. The warranty does not cover damage resulting from:

  • Physical damage (drops, impacts).

  • Contact with liquid.

  • Unauthorized intervention in the hardware or software of the device.

  • Normal wear and tear of consumables (e.g., decrease in battery capacity due to use).

8. Complaints and disputes

The provider respects the applicable consumer protection legislation and strives to the best of its ability to fulfill its duty to establish an effective system for handling complaints. Complaints may be submitted via the email address info@dmitrix.eu. The complaint handling process is confidential.

Wishing for a quick and favorable resolution of any misunderstandings, the provider strives for out-of-court dispute resolution.